Contact

JASMIN user support is managed and provided by the CEDA team. There are several ways that you can contact us, see below.

Help Beacon (preferred method)

Use the "Ask" feature of the Help Beacon (icon at bottom right of your screen) which sends an email to the Helpdesk. The Help Beacon is located on all JASMIN websites.

Please use the options to self-categorise your query: this helps us to direct it to the appropriate person.

Please be sure to include detailed information about your issue. The kind of information we need can be found here

Email

You can email the helpdesk directly: support@jasmin.ac.uk

Please be sure to include detailed information about your issue. The kind of information we need can be found here.

For more complex requests it may be possible to set up a call, but please make contact via one of these routes initially.