Contact Us

JASMIN is managed by the Centre for Environmental Data Analysis (CEDA). Should you have any problems accessing or using JASMIN, please contact the JASMIN helpdesk using any of the contact details below:

Help Beacon

(preferred method)

Use the "Ask" feature of the Help Beacon (bottom right) which sends an email to the Helpdesk

Email

support@jasmin.ac.uk
Phone/Voicemail (least reliable method)

 +44 (0) 1235 44 64 32

Please note that the most reliable method to contact us is via email, as the phone is not fully supported

Postal Address

Centre for Environmental Data Analysis 

RAL Space

STFC Rutherford Appleton Laboratory
Harwell Oxford
Didcot
OX11 0QX
UK

If you contact the helpdesk, your query will then be directed to the appropriate person. We store and review all queries received to help us improve our service. To keep track of your query we use specialist software which, amongst other things, will provide you with a complete history of all messages related to your query.

The majority of queries will be responded to by the next working day, but please note that helpdesk support is only available within the normal working hours of CEDA's host institution, the Science and Technology Facilities Council (STFC).

JASMIN itself is a research computing environment and is supported during these same working hours. During all periods outside these hours, including evenings, weekends, public holidays and during the Christmas / New Year holiday, systems are running "at risk" and any issues may not be picked up and investigated until the next working day.

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